A NEW ERA IN QUEENSLAND FOR KOMPAN

The Australian KOMPAN team's journey has been marked by innovation, growth and a commitment to excellence, as evidenced by their award-winning playgrounds and happy customers all across the country. As they continue to evolve and adapt to better serve their customers, the team are thrilled to share more information on a recent, significant change to their sales strategy: the transition from an agency-based sales model to a direct sales team in Queensland.

EMBRACING GROWTH AND ENHANCING SERVICE

KOMPAN Australia has always prided itself on being a leader in the playground and outdoor fitness equipment industry. The mission is to deliver not just products but fully realised outdoor spaces that bring joy, learning and development to people of all ages and abilities. Over the years, remarkable growth and a surge in demand for innovative outdoor recreation solutions have created ongoing pressure for exponential dedication to customer needs and personalised service. KOMPAN Australia has always been up to the task, and in order to meet the demand for best-in-class service, they knew they had to evolve and be closer to their customers via a direct model.

A fierce Triceratops play sculpture by KOMPAN Design Studio in Riverdale Park, Meadowbrook

WHY THE CHANGE?

The decision to shift from servicing the Queensland market exclusively via a sales agent to a direct sales team is a strategic move aimed at further enhancing KOMPAN’s customer service and operational efficiency. This transition allows them to:

• Strenghten Customer Relationships | By having a dedicated team on the ground in Queensland, KOMPAN can build closer, more effective relationships with customers. This direct interaction will enable them to better understand their needs and provide tailored solutions more easily, delivering above-and-beyond solutions.
• Improve Responsiveness | A direct sales team, supported by the existing back-office team, will streamline communication channels, ensuring quicker responses to inquiries and more efficient project handling. The over-2200m² warehouse facility based in North Brisbane also means equipment can be dispatched quicker and easier for more seamless project management.
• Enhance Expertise and Support | The KOMPAN sales team is comprised of experienced play and fitness professionals with exhaustive knowledge of the company's wide range of products and services. They offer in-depth insights and support, ensuring that every project meets a high standard of excellence.
• Drive Innovation | With direct feedback from customers, the team can continue to innovate and improve product offerings. This hands-on approach keeps them at the forefront of industry demands and maintains their position as a leader in the market.

Willow Estate at Logan Reserve with KOMPAN play equipment

WHAT THIS MEANS FOR KOMPAN CUSTOMERS

This transition means better service and support for valued KOMPAN customers in Queensland. Customers will have direct access to the sales, installation and aftercare teams, who will work closely to ensure that the vision for outdoor play and fitness spaces becomes a reality. Expect a commitment to providing the highest level of service, from initial consultation through to project completion, spare parts orders and beyond.

KOMPAN understands that change can bring uncertainty, but the KOMPAN team are confident that this move will bring numerous benefits to their customers. Here are some answers to some frequently asked questions:

• Who should I call now that KOMPAN are directly selling in Queensland | For new projects and queries on in-progress and completed playground/fitness sites, don’t hesitate to reach out to KOMPAN. The friendly team will point you in the right direction and put you in touch with the best available person to help with your inquiry. No order or project will be left behind!

• What does this change mean for my project | KOMPAN Australia and the sales agent previously serving Queensland are working together to ensure this transition effectively services all in-progress projects. Each project is different, so please reach out to KOMPAN via the details above, and they will assist you in moving forward with your work seamlessly and stress-free.

• Are KOMPAN ready to deliver products and install them | Yes! KOMPAN have been operating in Australia for over 39 years, so their experience, high-quality standards and relationships with Australia’s best contractors mean play and fitness products can be delivered to site and installed efficiently, professionally and with the utmost level of service.

• Does this change affect KOMPAN pricing | Yes and no – standard product prices remain the same as when they were sold via an agent, but this change has also unlocked more opportunities to be flexible with pricing to fit KOMPAN’s customer needs.

• Does this change impact my warranty for KOMPAN products | No, KOMPAN’s industry-leading warranties still apply to all products that are ordered, regardless of the sales model. Warranties apply differently per material, so be sure to check the KOMPAN Warranty webpage or reach out to their team to understand your current coverage.

As KOMPAN embark on this new chapter, they invite you to stay connected through their website and social media channels to keep up-to-date with the latest projects, innovations, and company news. Your support and feedback are invaluable, and the KOMPAN team are eager to continue working together with the industry to create the best play and fitness environments across Queensland.