MAKE FIRST IMPRESSIONS BETTER

Creating an outstanding customer experience and contributing to a sustainable future are front-of-mind for many businesses.

Greenspaces that create inviting environments for residents, guests or customers are crucial, whether you manage sporting fields, golf courses, parklands, facilities or private property. They all have one thing in common, the need to create an outstanding customer experience that will convert guests to returning customers.

Lon Retreat and Spa in Victoria and the Barossa Valley Estate in South Australia were on a mission to not only provide a quiet, relaxing and desirable experience for their guests to enjoy, they were also looking for sustainable solutions that would support their business while contributing to a more sustainable future.

“Sustainability is what we all look to aspire to do more of and this has complemented that journey,” says Ryan Waples, general manager at Barossa Valley Estate.

With the noise, emissions and intrusive nature of traditional petrol-powered mowing, this was simply not able to deliver an outstanding customer experience. Also, staff efficiency, job satisfaction and safety were top priorities. With traditional mowing being a time-consuming job, teams were unable to spend time on more qualified and desirable tasks. This, along with safety concerns within the Barossa Valley Estate due to uneven and steep terrain, all led to the need to look for alternative solutions. 

After researching many solutions, Husqvarna Automower® was integrated into both the Lon Retreat and Spa and the Barossa Valley Estate. Delivering a sustainable, autonomous mowing solution to maintain their greenspaces continuously, quietly and efficiently, providing customers with a desirable customer experience while allowing staff to spend more time on managing other aspects of the property and the customer experience.

“We put a lot of effort into making decisions that would make it easy for staff to operate within the building and still maintain a level of quiet. That’s where the Automower® has just been such a wonderful invention for us. I’m freed up to tackle much more important things, it has had an impact on my time and then in turn has had an impact on our business,” states Rob Gemes, founder Lon Retreat and Spa.

With Husqvarna by your side, the desired results are easily within reach. “Having the Automower® has yielded 2 days a week back into other work across the site, providing more time for maintaining the garden to a high standard,” notes Ryan Waples.